HP Internship for Tech Support

 

Internship for Tech Support












Location(s):
Bangalore, Karnataka, India

No additional locations

Category: Administration
Job ID: 3086377
Posted: February 2, 2022

Technical Support – Voice Process – Customer Care Centre, Bangalore

What a Technical Support Voice Process individual does at HP:

  • Manage a high volume of inbound and outbound customer phone calls, emails, chats, and orders
  • Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
  • Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue
  • Must possess the zeal to demonstrate Customer First culture in every interaction
  • Should be a 2022 pass out only and must be available for a 6 months full time internship 5 days a week (Monday to Friday), 9 hours a day starting early 2022
  • The internship needs to be a part of the college curriculum

Individuals who do well in this role at HP, usually possess:

  • Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
  • Must have good typing skills
  • High level demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders
  • Should have excellent Customer Relationship Management skills, Email/Chat Etiquettes, and good time management skills
  • Must be open to working in rotational shifts
  • Having an A+, N+, MCSA, MCSE Technical certifications would be an added advantage
  • Must have good communication skills in English (Spoken and Written) and Hindi (Spoken Only)
  • Basic computer hardware knowledge



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